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Customer Account Manager - Commercial West

Date: Jan 8, 2019

Location: Calgary, AB, CA

Company: TransCanada

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Customer Account Manager - Commercial West

Reference Code: 57182

Location: Canada (CA)  - Calgary, AB  
Job Category: Accounting/Finance; Business Development; Engineering; Marketing/Trading
Employment Type: Employee Full-time
Relocation Eligibility: This position is not eligible for our relocation program


General Information

As part of the Commercial West team, the Customer Account Manager (CAM) is responsible for commercial interactions with existing and new customers requiring regulated natural gas transportation services on the NGTL and Foothills Pipeline Systems. Responsibilities include developing, maintaining, and managing relationships with customers, industry stakeholders, and internal groups to facilitate solutions for new and existing transportation service requirements. The CAM position will report to the Manager, Commercial West.



  • Position TransCanada as the pipeline company of choice for customers and the preferred transportation provider for gas in the Western Canadian Sedimentary Basin (WCSB) by strategically managing customer transportation accounts, effectively resolving issues related to transportation service, and developing effective relationships with customer representatives;
  • Manage the development of facility and commercial solutions to meet customer transportation service requirements from inception through the regulatory process to in-service;
  • Obtain comprehensive knowledge of business drivers and priorities of our business partners, competitors and shippers so to inform TransCanada in the development of NGTL and Foothills strategies;
  • Develop and execute plans for key customers to meet strategic initiatives;
  • Understand TransCanada's commercial and corporate strategy initiatives, and build customers' awareness to enable successful implementation;
  • Perform analytical assessments to support development of business proposals and recommendations;
  • Facilitate resolution of customer service issues, often of a technical nature;
  • Negotiate on behalf of TransCanada with customers for transportation service requirements;
  • Communicate customer's positions and circumstances within TransCanada, and act as TransCanada's representative when meeting with customers;
  • Identify and pursue expansion and development opportunities of the NGTL and Foothills business;
  • This position may involve interaction with customers located outside of Calgary, and business travel may be required.



  • Demonstrated business acumen, including a strong understanding of key business issues for natural gas producers, markets and storage;
  • Strong interpersonal skills and an ability to establish effective and relevant relationships with customers and internal clients to achieve business goals;
  • Demonstrated commercial negotiation skills;
  • Strong written and verbal communication skills;
  • Ability to coordinate cross-functional teams to identify, develop and implement business opportunities;
  • Working knowledge of the NGTL and Foothills Systems, existing Tariff services, and an ability to make service recommendations based on customer need;
  • Demonstrated team player.



  • Bachelor’s degree in Commerce, Management, Economics or Engineering;
  • Minimum 6 years industry experience;
  • Familiarity with WCSB pipeline systems. 

*Depending on the qualifications of the applicants, the successful candidate may be offered a position at a more appropriate level and/or ladder.


Applicants must have legal authorization to work in the country in which the position is based with no restrictions.

TransCanada is an Equal Opportunity Employer and is committed to provide employment opportunities to all qualified individuals, without regard to race, religion, age, sex, color, national origin, sexual orientation, gender identity, veteran status, or disability. Accommodation for applicants with disabilities is available on request during the recruitment process. Applicants with disabilities can request accessible formats or communication supports by contacting


All positions require background screening. Some include criminal and/or credit checks in order to comply with regulations.

Please apply to this posting by 01/22/2019. To apply, please visit through your desktop or laptop. Use reference code 57182. Only applications submitted through the TransCanada Careers website will be acknowledged.

TransCanada is an equal opportunity employer.

Make what you do matter.

At TransCanada we dream big, think big and do big things. For over 65 years, we've had the vision and scale to deliver big things that matter to the world. From supplying reliable and efficient energy to millions of North Americans with our pipelines, gas storage and power generation facilities, we believe in making big things possible.


TransCanada is looking for people who are willing to think about the future...and think big. We're looking for people who are ready to take on the most significant challenges of their careers and define energy infrastructure in North America.

Thank you for choosing TransCanada in your career search.

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